Ordering an item from nautek.com.au Online Shop is “Easy As”.
All Products listed within Nautek Online Shop will be shipped from either Nautek or our suppliers warehouse. Most goods will be rated with a freight cost at the end of the order. In some circumstances the item may be “freight free” as it has the freight costed into the item.
For example: All die cast or plastic models will be dispatched from us or our suppliers’ warehouse. They will be insured and covered by registered mail for all orders.
All Goods will be dispatched unless noted by Australia Post. Calculation of the freight is carried out based on the items weight, size or both. nautek.com.au shop will send the dimension/ weight details to Australia Posts server which calculates the cost and then responds back to nautek shop advising you whilst you are online. Please choose wisely from the options within the Australia Post module as nautek.com.au or Nautek marine Services Pty Ltd or their suppliers will not be held responsible for any goods dispatched with incorrectly supplied address’s or fragile goods sent via normal mail methods etc. nautek.com.au and it suppliers reserve the right to change the dispatch method. However we shall make every effort to notify you of any additional shipping changes. There are also weight and size limits with Australia Post. Most items will be shipped Registered Mail unless otherwise advised. This will mean you will be required to sign for the goods when they arrive. If you miss the mail man, a card will be left in your mail box and you will have to go to advised post office where your parcel is. Don’t forget to take some ID and the card the postal service has left.
When an order is bigger than 20kg’s 1 meter in square size we may have to use a courier. In the event of having to use them you will need to be available to receive the goods. If you aren’t there the goods will go back to the courier company or their agents depot for redeliver. Be warned there may be a cost to redeliver so please ensure you are their to receipt your goods.
nautek.com.au Online Shop or its suppliers will dispatch any back ordered or not in stock items when they are received into stock.
If you order a new product from nautek.com.au Online Shop that is not in stock as marked on the website (pre-ordered item/s), Ourselves or our suppliers will ship the good/s to you when it arrives into store.
What payment currency is used to pay for my order?
All transactions are settled in Australian Dollars ($AUD). If you are ordering from outside Australia, and your bank account or credit card is held in a different currency, you can still order by credit card – your currency will automatically be converted to Australian dollars when you complete the transaction. In some cases the goods will be a lot cheaper than a similar or the same as you will buy in your country.
The conversion rate varies from day to day with the current exchange rate. Many banks also charge a small currency conversion fee, contact your bank or credit card provider for details. All items listed in nautek.com.au Online Shop, are in Australian Dollars.
The final charge to your card is made in Australian dollars and the ultimate conversion rate is determined by your bank or credit provider. Therefore we are not able to take responsibility if the final amount charged to your card differs slightly from the listed prices.
Australian Resident Customers will be billed GST. Overseas customers will be invoiced excluding GST. Your log in details should be reflective of this to ensure correct taxation being applied to or exempted from an order. All prices listed in the shop are inclusive of 10% Australian GST Tax.
I have just placed an order with you. When will it ship out?
Provided that the items on your order are in stock. We and our suppliers will endeavour to ship the goods within 7 days. Whilst we and our suppliers will try to ensure we meet deadlines for Australia Post or a nominated freight company, circumstances may not always allow. Long weekends, public holidays will also affect pickup and deliveries. Nautek and their suppliers will endeavour to minimise the time frames involved. Likewise, Nautek will keep you informed of any delays etc by email update pertaining to your order.
It is nautek and their suppliers aim to ensure goods are dispatched promptly. If you are unsatisfied with ours or our suppliers service then we need to know. Please contact us firstname.lastname@example.org or go to our contact us page
Once you’ve placed an order with nautek.com.au Online Shop, you will receive an e-mail confirmation saying that we’ve received your purchase and this is acknowledgment of your order, payment and will be processing your order. You may receive a second e-mail notifying you that the order has been shipped advising the freight method and any particular details on the details ie: Registered Mail Details
Out-of-stock items are shipped when they become available.
How soon can I expect to receive my order?
Provided the items in your order are in stock we or our suppliers will ship your order within 24-72 hours from receipt of an order during business hours and business days.
Domestic shipping (i.e. shipping to a domestic Australian address), generally takes 3-7 business days for delivery (up to 10 business days in some cases).
International shipping generally takes 5-10 business days for delivery (up to 15 business days in some cases).
Express Service shipping time is determined based on customer selection during the check-out process. A street address is required for Express Delivery (no PO boxes).
In rural and regional areas of Australia, delivery times for Express Parcel Services are in respect of delivery to the Post Office of the principal township in that area. Delivery to final destinations may take longer. If in doubt please check with your local Post Office.
The Suggested times will be indicated at the ordering area where you choose the Freight Option
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We stand behind every product that is sold through Nautek Online Shop. Because we feel that we offer good quality products at what we believe is the best possible prices, Nautek and our suppliers inspect and pack all of our orders with care, We believe that you will be satisfied with your purchase/s. However, there are times when items are damaged, defective, or incorrectly shipped. If this is the case for you, we will gladly work with you to have them replaced or to simply rectify the issue.
Please contact us before returning any product. You will be emailed the information necessary for returning the merchandise. We cannot accept any returns without prior approval. Upon receipt of your returned merchandise, we will either exchange your item or issue a full credit in the amount of the original purchase price, “including the shipping or freight cost” where applicable. Shipping charges may be non-refundable. If the goods are shipped freight inclusive we may deduct the shipping price from the original purchase price.
If you return an item to www.nautek.com.au or a supplier, please allow 1-3 weeks for your return to be received and processed. If you are expecting a return shipment, please allow 1-2 weeks for the new package to arrive.
With all the above conditions, we need to have guidelines to work to but we are flexible and will work in with you if the above has to be actioned.
for use with
nautek.com.au is a web site managed by Infinity Concepts Pty Ltd ACN 75 606 690 993 (referred to nautek.com.au) to bring to the community of recreational and commercial boating as a whole in Australia a resource of related information, the ability to communicate and other value added services.
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or write to:
The Privacy Compliance Officer
Infinity Concepts Pty Ltd
9/2 Indian Dr, Keysborough, VIC, 3173, Australia
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